How long is the shipping time?
- Average transit times to the United States: 7 - 13 days.
- Average transit times to the United Kingdom, Netherlands, Australia: 7 - 15 days.
- Average transit times for International: 10 - 25 days (depending on country).
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery dates; any delivery delay or issue is solely the responsibility of the shipping company but will be investigated by ourselves.
I just placed an order, when will it be dispatched?
Please allow us 24 - 48 hours for processing and dispatch of your order.
Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is dispatched, you will receive an email confirming this 24 - 48 hours after your order.
Can I cancel my order or edit my shipping address?
Yes, but we only have a short window of opportunity (2 hours) to cancel or adjust an order before it is dispatched. The quickest way to contact us to request a cancellation is by mailing firstname.lastname@example.org. Please make sure you have all your order information available, including your order number, full name and email.
The subject of the email MUST be: "ORDER ADJUSTMENT REQUIRED"
In any other cases, we will not be able to help you with the inquiry.